KM
Keitu M
1 reviews | Active since Sept 2010
08 Jun 2015, 12:21
where is my airtime, sms and data bundles
i have a contract with mtn and on the weekend I realised that my data bundles , sms and airtime disappeared, to double check if this was real , I loaded airtime and to my suprise the balance showed as 0.00. I tried to call the helpdesk and was advised by a voice prompt that the call centre is closed , why should their problems be mine when every month they deduct my money?
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MTN South Africa's replyOfficial
17 Jun 2015, 09:20Hello yvonne1,
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our system it shows that you are being billed mostly for data. Also that when your data is finished, then you get billed on your airtime for internet.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our system it shows that you are being billed mostly for data. Also that when your data is finished, then you get billed on your airtime for internet.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
MTN South Africa's reply17 Jun 2015, 09:20
Official
Hello yvonne1,
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our system it shows that you are being billed mostly for data. Also that when your data is finished, then you get billed on your airtime for internet.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our system it shows that you are being billed mostly for data. Also that when your data is finished, then you get billed on your airtime for internet.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***