1 reviews | Active since May 2018
Where is my airtime going?
Greetings,, I have a complain about MTN,,, everytime I am recharging My airtime vanish,,, And I have been calling them 100 time's,, to find out whats the matter I did ask them to unsubscribe me on everything if I am whoever subscribe to anything,, So they say they did,, and then again I was told that this Spin every day is just an Advert they don't charge for it,, so now of they don't charge for it and I am not subscribed to anything where is my airtime going? I somehow regret leaving Vodacom for a booza network ai,,,please help my number is ********** 022
Dear Nomalungisa,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note we have loaded a R100.00 airtime on your number as a goodwill gesture for the lapse in service.
To manage or cancel your subscriptions to WASP services, dial *135*5# and follow the prompts.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Nomalungisa,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note we have loaded a R100.00 airtime on your number as a goodwill gesture for the lapse in service.
To manage or cancel your subscriptions to WASP services, dial *135*5# and follow the prompts.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,