BN
Busisiwe N

1 reviews | Active since Jun 2012

25 May 2015, 16:51

Where is my airtime disappearing to?

Yoh I'm really tired now indeed.<br> <br> You recharged with MTN don't make a call the next day \you have insufficient funds to make this call"even worse the lady shouts! I call the call center for enquiry voice prompt that my call can not be attended to try again later.<br> <br> I would honestly like to know what is happening with MTN lately. I have never spent so much on airtime like recently. Yesterday afternoon I check my balance I have a positive balance on data & airtime I log in internet usage after using the internet hawu I try making a call \""insufficient funds\"" I check balance R0.00 positive data but has depleted. I buy airtime don't make a call. I make a call this morning the next best thing Insufficient funds how so its getting ridiculous really... This is just few of the events that have been happening.<br> <br> """

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2015, 19:28
Official
Hello Busi_N,

We truly are sorry for any inconvenience caused and for the delayed response to your post.

Kindly note that we've now requested our Prepaid Department to investigate your airtime depletion for the 24th & 25th of May 2015 to determine what happened to the airtime that you've loaded.

We've requested that you be contacted directly with the feedback and we will also update you on any progress.

Once again we do apologize for the breakdown in service experienced.

Regards
Tim
MTN Complaints Management Team: REQ:***