Where is my airtime??
<p>Hi MTN, </p> <p> </p> <p>Trust you are well as I am certainly not.</p> <p> </p> <p>Last night I purchased R100 airtime via online banking. It reflected on my account. I received an sms from my bank. I also received an sms from MTN saying I had received my 100 airtime and to check new balances I should dial *141#.</p> <p>To my surprise when I did this my airtime did not reflect in my account. It's been 24 hours. Still no sign of my R100 airtime. </p> <p> </p> <p>I cannot get through to your help line. It just rings. I do not have time to waste sitting on a call line. I've called Mtn stores in Cape town. No one can help me. How can no one be of any assistance?? </p> <p> </p> <p>Please I'd like to know where my money went. </p> <p>Money does not grow on trees. </p>
Good afternoon Catherine Simpson
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided as it is incomplete. May you kindly provide us with your MTN Account number, ID number or a correct cell phone number, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Good afternoon Catherine Simpson
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided as it is incomplete. May you kindly provide us with your MTN Account number, ID number or a correct cell phone number, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Good afternoon Catherine Simpson
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided as it is incomplete. May you kindly provide us with your MTN Account number, ID number or a correct cell phone number, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Good afternoon Catherine Simpson
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided as it is incomplete. May you kindly provide us with your MTN Account number, ID number or a correct cell phone number, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Good afternoon Catherine Simpson
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided as it is incomplete. May you kindly provide us with your MTN Account number, ID number or a correct cell phone number, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Good afternoon Catherine Simpson
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided as it is incomplete. May you kindly provide us with your MTN Account number, ID number or a correct cell phone number, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Good afternoon Catherine Simpson
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided as it is incomplete. May you kindly provide us with your MTN Account number, ID number or a correct cell phone number, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Good afternoon Catherine Simpson
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided as it is incomplete. May you kindly provide us with your MTN Account number, ID number or a correct cell phone number, in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***