DM
Dikeledi M
1 reviews | Active since Nov 2015
23 Nov 2015, 10:22
Where is my airtime????
i have been on the network provider for the past 6 years as a contract customer. never not even once have i skipped payments. On the 21st of November, i was expecting my monthly airtime, sms's and data as i normally receive it every month. NOTHING CAME. <br> I called 808 to make an inquiry and was not even given a reasonable explanation as to why i haven't received what is due to me??? This is a bridge of contract and I am prepared to take this further up if this matter is not resolved immediately.
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MTN South Africa's replyOfficial
23 Nov 2015, 11:51Hello AVETHANDWA,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Airtime and Sms's were loaded however the Data bundle was not. You connected to the internet and used all the airtime as there was no data.
We have escalated the matter to the relevant department to make sure that your data bundle is loaded every month.
We also have reloaded the airtime that was used on the internet and you will receive it within 24hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Airtime and Sms's were loaded however the Data bundle was not. You connected to the internet and used all the airtime as there was no data.
We have escalated the matter to the relevant department to make sure that your data bundle is loaded every month.
We also have reloaded the airtime that was used on the internet and you will receive it within 24hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply23 Nov 2015, 11:51
Official
Hello AVETHANDWA,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Airtime and Sms's were loaded however the Data bundle was not. You connected to the internet and used all the airtime as there was no data.
We have escalated the matter to the relevant department to make sure that your data bundle is loaded every month.
We also have reloaded the airtime that was used on the internet and you will receive it within 24hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Airtime and Sms's were loaded however the Data bundle was not. You connected to the internet and used all the airtime as there was no data.
We have escalated the matter to the relevant department to make sure that your data bundle is loaded every month.
We also have reloaded the airtime that was used on the internet and you will receive it within 24hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***