1 reviews | Active since Mar 2017
Where is my account ?
<p>I have not received a phone call from Mtn ,i have went to the ends of the earth in trying to find where they escalated my account which is in areas since November 2016, and im looking to settle the outstanding balance due to them ,not even being able to assist me am unable to do so , i know how much i need to pay and if only they are willing i would have paid it long ago , but the service i have been given is very very poor utterly poor, i even called and i was advised that my account is with the legal department, well okay, so i requested the legal departments contact details , they gave me Munnik basson and daggama contacts , i called looking to settle my account thinking finally mtn came through , to my shock the is no account in my name which mtn sent to them ive spent enough time on this and lost important business which i conduct through the numbers they have closed ,and am not goner bother any more , if anything mtn is just poor in service delivery .</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
I have received not received help , form MTN at all , now you guys are telling me my number has been permanetly de activated for what reason and on whos authority ? i want my number you have got your money please cancel my contract and give me my number back . if it means i need to port to a different service provider i will adn if it means i have to fight mtn for this i will spend every cent i have , i will not pay and get ****ty service and be ****med after that.
I have received not received help , form MTN at all , now you guys are telling me my number has been permanetly de activated for what reason and on whos authority ? i want my number you have got your money please cancel my contract and give me my number back . if it means i need to port to a different service provider i will adn if it means i have to fight mtn for this i will spend every cent i have , i will not pay and get ****ty service and be ****med after that.