1 reviews | Active since Mar 2016
Where is my 30 Gigs ????
I purchased a 24 month contract with a Samsung Galaxy Edge+ LTE phone on the 24th January 2016 at the Cape Gate Store. The advertised offer stated that I would recieve 30 Gigs of data when purchasing an LTE contract...I am still waiting for my 30 gigs (nearly 7 weeks later)<br> I have been back to the store 3 times since, with no luck and very little help, the staff member that \sold\" me the deal just sent mails to MTN HQ (or so they said) and told me to wait 24/48 hours...no change. I have phoned MTN Customer services 3 times and have 3 different reference numbers...no change. I have called MTN Direct 3 times...no change. All I am told is that the Store must load the data and MTN HQ/Technical will activate the data (The store does not know what I am takling about when I mention that to them)<br> What more must I do in order to get what is due to me, I have kept up my end of the deal - I have been paying my monthly contract, MTN are not keeping up their end of the deal - my decision to take the particular contract and phone that I did was based partly on the 30 Gig promption..MTN is this false advertising or a lure ?<br> I am so horrified at the lack of service, what more must I do !!!"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the data specialist to investigate the request, once they do pick up that the 30GB has not been sent to the sim card this will be done manually to the sim card. We will follow up for feedback tomorrow.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the data specialist to investigate the request, once they do pick up that the 30GB has not been sent to the sim card this will be done manually to the sim card. We will follow up for feedback tomorrow.
Kind Regards,
Alice van der Merwe
***
