1 reviews | Active since Jun 2015
WHERE IS MTN CUSTOMER CARE??????
I received a bill of R3229.57 for my account with MTN. My actual fee is about R1000 for x4 top up 100 contracts. I was shocked because I was budgeting on the R1000 but to the reality is that the phones can increase their amount automatically. I was under the impression that you have to buy more airtime or data is you wanted more. Not true, you can increase the 100 limit on the phone with no authorization at all. Well I stopped the debit order and asked MTN to phone me. Nothing?? I have being trying to get someone to help me for the hole day NOTHING?? I cant get hold of no one. I have made the payment but can send the verification as no one answers the phones. WHAT IS TO DO??? WHERE IS MTN CUSTOMER CARE??????
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We understand the frustration you have faced in your attempt to obtain results and answers.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We understand the frustration you have faced in your attempt to obtain results and answers.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***