JE
Jason E
1 reviews | Active since Jan 2014
08 Sept 2015, 13:19
Where is all my airtime going????
I receive R110 airtime and 150mb data on the 26th of every month and for the past two months everything is used within two weeks (I have nothing left for the month and it's only the eighth) You can't even say its my browsing and apps that are using it (I have wifi at home, at work and at all my friends houses)<br> <br> This is absolutely disgusting how you feel it's fair to increase Data charges even though a contract has been signed! If this does not get resolved ASAP then I will be changing to Vodacom at the end of my contract period!
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 12:47Hello Jasonellis418,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Billing department for further Validation.
As per Our telephone conversation please find the Ref number for the query logged : REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Billing department for further Validation.
As per Our telephone conversation please find the Ref number for the query logged : REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply17 Sept 2015, 12:47
Official
Hello Jasonellis418,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Billing department for further Validation.
As per Our telephone conversation please find the Ref number for the query logged : REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Billing department for further Validation.
As per Our telephone conversation please find the Ref number for the query logged : REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***