KZ
Karien Z
1 reviews | Active since Sept 2015
21 Sept 2015, 16:48
Where has customer service gone?
I recently woke up one morning with a sms notification to find that *****ulant activity had taken place in my bank account with a reference to MTN (which is strange since my service provider is Vodacom). Come to find that someone had opened two accounts in my name at MTN and bought two iphones at the Golden Acre branch. My I'd number and name had been used
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Replies (1)
MTN South Africa's replyOfficial
22 Sept 2015, 12:52Hello Karien - Inge,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've perused the account that was opened in your name and cannot locate a ***** request that was logged on your behalf. We've now contacted both managers from the store in Golden Acres Mall and Cape Gate to assist with providing us with the necessary documents to get our ***** Department to resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've perused the account that was opened in your name and cannot locate a ***** request that was logged on your behalf. We've now contacted both managers from the store in Golden Acres Mall and Cape Gate to assist with providing us with the necessary documents to get our ***** Department to resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply22 Sept 2015, 12:52
Official
Hello Karien - Inge,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've perused the account that was opened in your name and cannot locate a ***** request that was logged on your behalf. We've now contacted both managers from the store in Golden Acres Mall and Cape Gate to assist with providing us with the necessary documents to get our ***** Department to resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've perused the account that was opened in your name and cannot locate a ***** request that was logged on your behalf. We've now contacted both managers from the store in Golden Acres Mall and Cape Gate to assist with providing us with the necessary documents to get our ***** Department to resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***