PW
Petie W
1 reviews | Active since Sept 2015
08 Oct 2015, 14:26
Where do I go from here
My previous complaint on the 14th of September refers. MTN contacted me the same day and two days later my phone was collected to be repaired. However, since then I have not received any feedback and do not know who to contact to find out the progress on the repair of my phone. it is nearly a month later.
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MTN South Africa's replyOfficial
10 Oct 2015, 14:00Hello Chixi,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumeleo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumeleo
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2015, 14:00
Official
Hello Chixi,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumeleo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumeleo
REQ:***
Best regards,