1 reviews | Active since Aug 2012
Where did my money go?
<p>My voice, sms and data on contract was finished, so I purchased R30 voucher on 06/07/2016, I bought sms bundle 50sms for R10. There should have been R20 left, but it was gone. Then on 08/07/2016 I bought a R60 Voucher, I barely used it short call and sms, and there was R50 left, and I checked as I wanted to buy data. Went into the menu's to purchase data and it said there was insuffiecent funds. Where has my money gone? As my data is not permanently on, I switch it on as needed. I don't even use whatsapp. My phone is set so that NO apps can use data, or updates etc. As my husband works with cellular phones. I want to know where my money went to. Going to MTN Kolonnade was useless and a waste of my time. Please investigate and let me know, before I take this further, and to Icasa.</p>
Good day Maruschka,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that your airtime was used mostly on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Maruschka,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that your airtime was used mostly on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********