Where Did My Airtime and Data Go?

<p>On Wednesday 05 Apr 2017 I loaded R300 worth of airtime and converted some of it into 1Gb of data (+500mb free). A couple of days later I get an sms saying that I have depleted my airtime and data. To my shock I call the call centre to get an explanation, I spoke to Smangele (ref no. ********** 22) she advised that the system shows that about R97 had just disappeared of the system and she would enquire about it and i would be refunded within 24hours, it's already 4 days later and I have not received my airtime & data back! Please stop sending me from pillar to post and can i have my issue resolved Asap. PS - I am not subscribed to any services & No there are no background Apps that are open. Cell no. ********** 802</p>