KC
Kudzaishe C
1 reviews | Active since Mar 2015
14 Mar 2015, 11:07
Where are my bundles?
I have been trying to call the call center and have been cut off over 5 times. Where are my bundles? Today is the 14 th and my bundles have not been loaded. MTN does not have problems overcharging clients but when it is time to give the client what they pay for they have high call volumes. <br> <br> Very disappointed client.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 10:41Hello kudzaishec,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We can confirm that there was an issue with the provisioning of a few customers data bundles but this has since been rectified as you were provisioned with the data bundle and currently have 301MB's of data available and it only expires on the 14th of May 2015.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response.
We can confirm that there was an issue with the provisioning of a few customers data bundles but this has since been rectified as you were provisioned with the data bundle and currently have 301MB's of data available and it only expires on the 14th of May 2015.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Mar 2015, 10:41
Official
Hello kudzaishec,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We can confirm that there was an issue with the provisioning of a few customers data bundles but this has since been rectified as you were provisioned with the data bundle and currently have 301MB's of data available and it only expires on the 14th of May 2015.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response.
We can confirm that there was an issue with the provisioning of a few customers data bundles but this has since been rectified as you were provisioned with the data bundle and currently have 301MB's of data available and it only expires on the 14th of May 2015.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***