Where are all the MTN support?!?!

So here is the deal, I app**** online for a contract, received the contract confirmation e-mail, it's the wrong contract and not what I app**** for. Since 16.11.2021 at 10:22 I have been trying to resolve this and still NO ASSISTANCE RECIEVED. if there is a number for MTN I have phoned it, if there is a department to be transferred to, I've been transferred. EVEN spoke to someone inside the MTN store and he can't assist me unless the online application is cancelled?!?!?! BUT HOW THE **** AM I SUPPOSED TO CANCEL THE ****ING APPLICATION?!?!? And don't for one second think sending e-mails will work, because it doesn't! I've been a MTN customer for many years now and this is just a ridiculous disappointment.