NS
Nicolaas S
1 reviews | Active since May 2015
09 Jul 2015, 21:45
When will this be sorted
Good day I have posted a complaint for MTN and Refilwe said she will come back to me and that it is escalated, but I have not received any response from that day the 18 May 15 and is still sitting with the same problem and is not able to sort my signal related problem out. Looks like MTN is again full of lies and does not do what they promise to do.<br> <br> Kind regards
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 14:50Hello NicSwart,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly populate the below template list,and forward the completed mail to our Coverage centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Address:
Suburb:City:
Is it a voice or data problem?:
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex,on which level is the problem being experienced?
If complex,will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model)
What signal is currently being achieved(i.e.EDGE,3G,HSPA)?
When was the problem experienced?(Time of day / weather conditions,etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc):
If the problem is experienced in a car,were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service.
Regards
Bronwyn
***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly populate the below template list,and forward the completed mail to our Coverage centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Address:
Suburb:City:
Is it a voice or data problem?:
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex,on which level is the problem being experienced?
If complex,will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model)
What signal is currently being achieved(i.e.EDGE,3G,HSPA)?
When was the problem experienced?(Time of day / weather conditions,etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc):
If the problem is experienced in a car,were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service.
Regards
Bronwyn
***
Best regards,
MTN South Africa's reply23 Jul 2015, 14:50
Official
Hello NicSwart,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly populate the below template list,and forward the completed mail to our Coverage centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Address:
Suburb:City:
Is it a voice or data problem?:
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex,on which level is the problem being experienced?
If complex,will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model)
What signal is currently being achieved(i.e.EDGE,3G,HSPA)?
When was the problem experienced?(Time of day / weather conditions,etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc):
If the problem is experienced in a car,were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service.
Regards
Bronwyn
***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly populate the below template list,and forward the completed mail to our Coverage centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Address:
Suburb:City:
Is it a voice or data problem?:
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex,on which level is the problem being experienced?
If complex,will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model)
What signal is currently being achieved(i.e.EDGE,3G,HSPA)?
When was the problem experienced?(Time of day / weather conditions,etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc):
If the problem is experienced in a car,were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service.
Regards
Bronwyn
***
Best regards,