JS
Jonathan S
1 reviews | Active since Jul 2012
02 Apr 2015, 14:47
When will I start receiving good service from MTN?
MTN I am still incredibly disappointed with the service I receive from you! Here are my issues:<br> <br> I have just tried to call you guys on 808 but I was left holding for 20 minutes and then the call just dropped! That is unacceptable!<br> <br> I was incorrectly billed this month again! Please fix this now!<br> <br> My voicemail still doesnt work! I need someone to call me and sort this out asap.<br> <br> I still after all these months dont have signal where I work. I need Ande to come and see me again asap to sort this problem out. He promised he would fix things but nothing has happened.<br> <br> I need all of this sorted out please!<br> <br> Thanks<br> <br> JS
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Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 12:58Hello JonathanS123,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to the coverage query the matter has been escalated to Ande and coverage management team, a credit has been passed for the SMS bundle and voice mail is activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to the coverage query the matter has been escalated to Ande and coverage management team, a credit has been passed for the SMS bundle and voice mail is activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Apr 2015, 12:58
Official
Hello JonathanS123,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to the coverage query the matter has been escalated to Ande and coverage management team, a credit has been passed for the SMS bundle and voice mail is activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to the coverage query the matter has been escalated to Ande and coverage management team, a credit has been passed for the SMS bundle and voice mail is activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***