When will I ever receive my new cellphone

This is a continuen from the previous complaint....<br> <br> As hypothesized, the problem persisted approximately 6 days later and the repair centre concluded that my description of the problem matched their findings and I was provided with a reference number that I have to provide to the branch and request an exchange. The humble person that I am decided to follow protocol and comply with everything that MTN required of me. This humble person journeyed the extra mile by doing follow up calls with the repair contact centre - as he did not receive any form of feedback within 5 days of booking in the device. The humble human being also journeyed for approximately 80km to book in the device - as the branch/store advised that if they book in the device the turnaround time will be 21 days. Besides the 80km's of driving, the humble person also had to disrupt his professional life - as his working hours did not cater for him to journey to the repair centre prior, during or after work. Instead, the humble person decided to make arrangements that will completely disrupt his life but will at least be deemed as an effort to solve the matter. I can safely conclude that the matter is currently PENDIN