JB
Jayden B
1 reviews | Active since Feb 2018
01 Mar 2018, 13:34
When will i be helped?
Im am so disgusted with MTN, ive been trying for about 5months to get the problem sotrted regarding my Cell number. Ive ported to MTN about 5 months ago, ever since ive ported my number ive had the following problem - Cell c, FNB and most telkom numbers cant get ahold of me - the message that they get is that my number does not exist - but Vodacom and MTN numbers can phone me without any problems - today i phoned MTN again - waited 48minutes for my call to be answered - eventually someone answered and i explained the above situation to her (keep in mind that ive explained this for 5 months to customer care) after ive explained everything to her she told me that i should please phone MTN back tomorrow because their systems are down... how long must i still wait for MTN to fix this????? My contact number is ********** 880 or should i rather port back to vodacom? Tnx Jayden
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Replies (3)
MTN South Africa's replyOfficial
01 Mar 2018, 13:55Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised as per the port department the problem is with Cell C they have escalated the complaint to Cell C to assist to update the routing.
You may contact them on *** for any assistance needed.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply01 Mar 2018, 13:55
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised as per the port department the problem is with Cell C they have escalated the complaint to Cell C to assist to update the routing.
You may contact them on *** for any assistance needed.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
JB
Jayden B's updateReviewer Update
01 Mar 2018, 14:07Hi Alice, i tried phoning the supp**** number but i get a message that the call centre is currently closed, Please note that this is not only calls from cell c but also from FNB network and some telkom numbers. I cant even phone my cellphone from my office number. But calls from Vodacom and MTN works perfectly fine.
Regards
Jayden
JB
Jayden B's update01 Mar 2018, 14:07
Reviewer Update
Hi Alice, i tried phoning the supp**** number but i get a message that the call centre is currently closed, Please note that this is not only calls from cell c but also from FNB network and some telkom numbers. I cant even phone my cellphone from my office number. But calls from Vodacom and MTN works perfectly fine.
Regards
Jayden
JB
Jayden B's updateReviewer Update
02 Mar 2018, 09:00Still nothing? Can anyone sort out my issue? or should i just port back to vodacom?
JB
Jayden B's update02 Mar 2018, 09:00
Reviewer Update
Still nothing? Can anyone sort out my issue? or should i just port back to vodacom?