MF
Macsean F
1 reviews | Active since Dec 2014
05 Jun 2015, 11:03
WHEN IS YOUR STRIKE ENDING SO WE CAN GET SERVICE
Good day MTN Management <br> <br> Kindly advice when you will put an end to this strike as you have customers awaiting service? Your 808 number has been out of service for how long now? all MTN stores are closed? your web chat gives no feedback is there anyone that can assists CEO? are you there or also on strike? Pull
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MTN South Africa's replyOfficial
11 Jun 2015, 10:14Hello Macsean ,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The account is suspended due to the upgrade fee R92.07 excl vat.
The unbilled invoice is R741.91 of which calls R117.48, the usage limit has not been set by you.
The 808 call centre is operational but experiencing high call volumes.
I have escalated your request to the relevant management for urgent attention, but please be aware if they remove the barring, you will be liable for the costs.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The account is suspended due to the upgrade fee R92.07 excl vat.
The unbilled invoice is R741.91 of which calls R117.48, the usage limit has not been set by you.
The 808 call centre is operational but experiencing high call volumes.
I have escalated your request to the relevant management for urgent attention, but please be aware if they remove the barring, you will be liable for the costs.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply11 Jun 2015, 10:14
Official
Hello Macsean ,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The account is suspended due to the upgrade fee R92.07 excl vat.
The unbilled invoice is R741.91 of which calls R117.48, the usage limit has not been set by you.
The 808 call centre is operational but experiencing high call volumes.
I have escalated your request to the relevant management for urgent attention, but please be aware if they remove the barring, you will be liable for the costs.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The account is suspended due to the upgrade fee R92.07 excl vat.
The unbilled invoice is R741.91 of which calls R117.48, the usage limit has not been set by you.
The 808 call centre is operational but experiencing high call volumes.
I have escalated your request to the relevant management for urgent attention, but please be aware if they remove the barring, you will be liable for the costs.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***