DB
Dieter B
1 reviews | Active since Nov 2011
29 Feb 2016, 10:03
When is MTN gonna start responding right.
So I have made 3 previous reports.<br> 20 September 2015<br> 21 December 2015<br> 14 February 2016<br> <br> Not one problem was dealt with and all I receive is copy/paste responses with \someone will investigate\".<br> And the problems persist, Airtime that can't be used for data etc. Connection drops for no reason.<br> What is going on in MTN? I am currently looking for further steps but I hope the right person reads this.<br> "
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Feb 2016, 12:03Hello DieterBau,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to access your profile using the cell phone added to this post as it not an MTN number and no ID number or Account is added.
For Prepaid queries please contact our Customer Care on 173 (free from an Mtn) or 083 173 (chargeable from a non-MTN line). For Contract number please dial 808 (free from an Mtn) or 083 1 808 (chargeable from a non-MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to access your profile using the cell phone added to this post as it not an MTN number and no ID number or Account is added.
For Prepaid queries please contact our Customer Care on 173 (free from an Mtn) or 083 173 (chargeable from a non-MTN line). For Contract number please dial 808 (free from an Mtn) or 083 1 808 (chargeable from a non-MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply29 Feb 2016, 12:03
Official
Hello DieterBau,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to access your profile using the cell phone added to this post as it not an MTN number and no ID number or Account is added.
For Prepaid queries please contact our Customer Care on 173 (free from an Mtn) or 083 173 (chargeable from a non-MTN line). For Contract number please dial 808 (free from an Mtn) or 083 1 808 (chargeable from a non-MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to access your profile using the cell phone added to this post as it not an MTN number and no ID number or Account is added.
For Prepaid queries please contact our Customer Care on 173 (free from an Mtn) or 083 173 (chargeable from a non-MTN line). For Contract number please dial 808 (free from an Mtn) or 083 1 808 (chargeable from a non-MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***