GG
Givas G

1 reviews | Active since Nov 2013

16 Jul 2015, 07:44

When are you going to effect my debit order date

On the 23 of April I visited one of your branches , I changed my debit order date because my pay day has changed .I even received an SMS confirming the change of the date.Yes I didn't expect it to be effective that very month, I thought it was going to be effective the following month but to my surprise even 3 months down the line it wasn't effected and I am being debited on the 15th instead of the 25th and I am incurring charges from my bank coz my account will be having insufficient funds . Please guys when are you going to effect it coz it's now affecting me financially.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Jul 2015, 14:44
Official
Hello MADZIBABA,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the debit order date has been changed from the 15th to the 25th.

We would like to assure you that we are actively working to improve our service levels.

Regards,
Peggy
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