When am i getting my phone back

Hi Everyone <br> <br> I have an insurance claim for a broken screen for my Sony Xperia M5 screen, i sent the insurance claims form on the 26th Of January 2016, so they collected my phone on the 29 January 2016, I haven't heard anything from Mtn ever since they took my phone, I call MTN insurance everyday but there no one pick up the phone from the insurance department ***.<br> <br> I even called the *** and asked them to put me through but still there is no one picking up the phone from the insurance department.<br> <br> On the 17th of February 2016 i called and a very helpful gentleman by the name of Patrick picked up the phone, i told him my story he checked for me what was the delay so he said i have to pay R150.00 access fee then i will get my phone, i asked him to send the banking details where i can pay, i am still waiting for the banking details, No one called me regarding that.<br> <br> The only thing I want to know is WILL I EVER GET MY PHONE BACK AND WHEN WILL THAT BE?<br> <br> <br> Thank you<br>