When am I getting my phone
<p>It's been almost 3 months now I've logged numerous complaints and mtn doesn't seem to care. The firstly took so long to collect my phone and now they taking even longer to give it back. I've been communicating though Facebook messenger with mtn and the last response was my phone is in transit and I was asked if I received and call? I don't understand how can my phone be in transit without me knowing anything. I'm tired of hearing I'll get feedback soonest from mtn that's the same thing they keep saying and it's frustrating. I want my phone mtn you guys have not problem debiting my account so I expect my phone back! </p>
The cell number in question is ********** 958. My claim reference is ********** 05
The cell number in question is ********** 958. My claim reference is ********** 05
Good Day Mark Francis,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Mark Francis,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
I've been waiting for feedback for I don't know how long and how much times is my query getting escalated I've heard that so many times. I would like my phone back as in now I can't wait so much longer for someone's lack of service that I'm paying for!
I've been waiting for feedback for I don't know how long and how much times is my query getting escalated I've heard that so many times. I would like my phone back as in now I can't wait so much longer for someone's lack of service that I'm paying for!