What's up with MTN

Item: MTN South Africa
Rating: 1
Author: karlien H

A few months ago I realised that my MTN account was more than it states on my contract.I wrote a review on this site and MTN said that they added an insurance to my account,since I have my own insurance I asked them to cancel it(i have it in writing)According to the person I wrote to,they would cancell it and refund me after 45 days.But now they are still deducting the same amount as before.I dont know how to get through to them that I signed a 3 year contract for R349 pm,but they are taking R488pm by debit order without my permission.Please help

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

11 Sept 2018, 22:33

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the insurance service was removed.

Credit of R544.33 has been placed against the account for the account for the 4 months billing.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply11 Sept 2018, 22:33

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the insurance service was removed.

Credit of R544.33 has been placed against the account for the account for the 4 months billing.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

karlien H's updateReviewer Update

11 Sept 2018, 23:39

Thank you Alice.Kindly advice on what date the credit was placed so I can check my bank accountWhy is the same amount being deducted again if the insurance service was removed?

karlien H's update11 Sept 2018, 23:39

Reviewer Update

Thank you Alice.Kindly advice on what date the credit was placed so I can check my bank accountWhy is the same amount being deducted again if the insurance service was removed?