1 reviews | Active since Jan 2018
Whats up with MTN?
MTN phoned me this Tuesday 30 January 2018 and said the I phone X is there. I went to the store, they told me I am not allowed to get the phone my contract expires and need approval again. Mtn said it would take 24 hour maximum. The next day they came with the excuse that the contract has not been approved. We are at the third day now and nothing yet. They keep telling me they would come back to me but not one of them phoned me.. and apparently the phone is at the store. So whats the problem?? We are at the third month now waiting for my phone!!!
Good day Chane,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, kindly be advised that your contract application query has been escalated the regional manager of the MTN store in Mokopane for their attention and urgent intervention. They will contact you on the number 078*****167 for feedback .
We thank you once again for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Chane,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, kindly be advised that your contract application query has been escalated the regional manager of the MTN store in Mokopane for their attention and urgent intervention. They will contact you on the number 078*****167 for feedback .
We thank you once again for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,