MP
Melissa P
1 reviews | Active since Oct 2015
02 May 2018, 14:34
What's happening to your service?
Never in all my days have I ever experienced such snotty service from MTN . I was due for an upgrade in July 2017. My phone broke recently so I had to get a new one. The consultant was quick to tell me to see HIM regarding the new phone. Turns out after he got the sale - he told me to go to another store to go fetch the phone myself. Then he opted for a new contract instead of an upgrade. Now I'm holding on for hours fixing his mess with the retentions dept. THAT DON'T CALL CLIENTS BACK. Retain who or what exactly? Leroy at MTN Campus Square is currently assisting me with fixing this mess of someone who fails to take responsibility for his actions of NOT LISTENING.
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Melissa P's updateReviewer Update
11 Jun 2018, 11:55Good day Ishi,
Thank you for your correspondence. I was hoping by now the problem would’ve been resolved, but it hasn’t.
I’ve been to your Campus square branch no less than 5 times thus far. Herewith my reference number. 1- ********** 1437. I was to be contacted within 72 hours – this hasn’t happened either.
On my contract, I’m being billed for 2 numbers. I initially took out the Samsung J5 Prime contract which should include 50 Anytime minutes, 100 SMSs, 100MB Data. Last night I noticed that my anytime minutes don’t reflect. Only airtime, SMS and Data.
I’m being billed for 2 contracts – over R350.00.
Now I’m being threatened to have my contract suspended for your staff’s errors?
If you are unable to resolve this, please provide me with your CEO’s contact details so I can.
MP
Melissa P's update11 Jun 2018, 11:55
Reviewer Update
Good day Ishi,
Thank you for your correspondence. I was hoping by now the problem would’ve been resolved, but it hasn’t.
I’ve been to your Campus square branch no less than 5 times thus far. Herewith my reference number. 1- ********** 1437. I was to be contacted within 72 hours – this hasn’t happened either.
On my contract, I’m being billed for 2 numbers. I initially took out the Samsung J5 Prime contract which should include 50 Anytime minutes, 100 SMSs, 100MB Data. Last night I noticed that my anytime minutes don’t reflect. Only airtime, SMS and Data.
I’m being billed for 2 contracts – over R350.00.
Now I’m being threatened to have my contract suspended for your staff’s errors?
If you are unable to resolve this, please provide me with your CEO’s contact details so I can.