DC
Deon C
1 reviews | Active since Mar 2012
13 Apr 2015, 10:00
Whats happening?
Last month and this month my cellular bill has been going up and i have no clue why? Im trying to get some answers but I cannot get hold of anyone from MTN. I have all my apps that take DATA switched off and I go straight onto WIFI when i get to work yet my phone bill seems to be getting higher and higher?<br> <br> Please can someone contact me urgently, The service is terrible.
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Replies (1)
MTN South Africa's replyOfficial
24 Apr 2015, 09:06Hello deoncot,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Peggy
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Peggy
REQ:***
Best regards,
MTN South Africa's reply24 Apr 2015, 09:06
Official
Hello deoncot,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Peggy
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Peggy
REQ:***
Best regards,