What's Going On

Item: MTN South Africa
Rating: 2
Author: Craig F

Please can someone help me with the following questions :

1) I'm trying to check my Sms balance (I'm on contract) when I dial *136*1# option 5, it tells me "you do not have a Sms bundle" but I'm on contract & I do have Sms's. This used to show me about a week ago, but now it doesn't, what is the issue. How do I find out how many sms's I have? 2) Another Annoying issue is that when I try to log into 'mycontract.mtn.co.za' this Also doesn't work anymore, it keeps giving me an error "An error has occurred. Please contact Customer service." I was at least able to update my contact details and check a variety of things, but not anymore. I have been told that it's due to migration to a new system, but how long will this take. I have been with Mtn for about 15yrs. What is going on with Mtn Lately?

Helpful (0)

Replies (2)

Craig F's updateReviewer Update

05 Nov 2021, 22:03

Could Someone from Mtn at least give me an answer to my questions, this has been a while now, customer relations really needs to be worked on, I'm very disappointed.

Craig F's update05 Nov 2021, 22:03

Reviewer Update

Could Someone from Mtn at least give me an answer to my questions, this has been a while now, customer relations really needs to be worked on, I'm very disappointed.

Craig F's updateReviewer Update

02 Dec 2021, 07:49

I have been a long standing customer of Mtn now, but I have seriously lost All respect, No one from Mtn has even bothered to respond to me with this query!

Craig F's update02 Dec 2021, 07:49

Reviewer Update

I have been a long standing customer of Mtn now, but I have seriously lost All respect, No one from Mtn has even bothered to respond to me with this query!