WHAT WAS PROMISED WAS NOT SUPP****
I Had upgraded my contract on the 31.10.2015 with Sibusiso from MTN Direct at the time the contract deal was the 30gb data when I enquired about the duration of the DATA, Sibusiso clearly stipulated that the 30GB data last for 3 months i.e 10GB per month and by the 4th month it gets depleted I asked him this question 3 times and if he was sure and he agreed. The 30GB data only was for the month and then got depleted further to that the 30GB came in one month with out me being notified and not like Sibusiso said 10GB per month. My colleague and I took the exact same contract minutes after each other and was promised the same deal but was not given what was promised. I spoke to Ronelle from MTN and she explained that MTN used to offer the 30GB over 3months but changed the deal, so I explained to her that is not what was told to me when I took the contract my colleague was given the same INCORRECT information, Ronelle said she will get Sibusiso to contact me and to date NO ONE has. Absolutely pathetic service.<br>
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as you were advised that the promotion was changed to a once off 30GB which is what you received.
We sincerely do apologise for the incorrect information given to you by Sibusiso. We will bring this matter to the Sales department's attention so that mistakes like this do not happen in future.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as you were advised that the promotion was changed to a once off 30GB which is what you received.
We sincerely do apologise for the incorrect information given to you by Sibusiso. We will bring this matter to the Sales department's attention so that mistakes like this do not happen in future.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
