what the hell is workmanship, it was not on the warrenty contract

when am i getting my refund, this is long over due now, I took my phone in 4 times, and MTN/Samsung failed to fix it, I need to be refunded.. SM-A7000FZWAXFM Good day Kindly note handset is assessed by MTN Repairs who will advise if the warranty is approved or not. We have requested the team to prioritize the matter , and contact you as soon as assessment s complete. If warranty is approved you will be provided with a reference number to visit the store for a refund.

I took my phone in 3 times, I want a new phone, I was never told about any workmanship