1 reviews | Active since Jul 2016
What the hell is going on with MTN?
<p style="color: #555555;">I have a top up contact that uses minutes. I ran out of minutes the other day and loaded R100 airtime which I used to make calls while having 0minutes. Cool, no problem. It's been a busy month making more calls than usual so I had to load an additional R100 airtime - which I have no problem with. I loaded it yesterday and made calls yesterday and today. This evening I'm trying to make calls while having R71.05 airtime and when I dial a number the voice prompt tells me I have no airtime and need to load airtime?! What the hell is going on?!</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I'd also like to point out that 3 months ago I loaded R12 airtime to use a USSD code, while having just under 100mins, 200 smss and the 30GB data promo, the remaining R11.60 after using the USSD code just disappeared from my balance 2 days later. I lodged a complaint to which no-one has yet responded?! </p> <p style="color: #555555;"> </p> <p style="color: #555555;">So now is my R71.05 also going to miraculously disappear?! </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Ps I have a screenshot of my balance taken this evening but it is not uploading.</p>
Firstly yes your response is very much delayed and secondly I really do not appreciate the condescending and snotty tone it was written in Alice.
Your company really ought to learn a thing or two about customer service. My point in bringing up the R12 was that it took 3 months and no reply! Ps when you dial *141*1# for a detailed balance, it said nothing of an expiry date which surely should be explained beforehand.
I've only been with MTN for a few months now and I'm actually quite appalled and starting to regret making the switch. I was told such wonderful things of MTN from friends and family yet I seem to be experiencing none of that.
Firstly yes your response is very much delayed and secondly I really do not appreciate the condescending and snotty tone it was written in Alice.
Your company really ought to learn a thing or two about customer service. My point in bringing up the R12 was that it took 3 months and no reply! Ps when you dial *141*1# for a detailed balance, it said nothing of an expiry date which surely should be explained beforehand.
I've only been with MTN for a few months now and I'm actually quite appalled and starting to regret making the switch. I was told such wonderful things of MTN from friends and family yet I seem to be experiencing none of that.