What the hell guys
I have airtime, sms's and data available on my account, yet when I try to make phonecalls it says insufficient airtime. My airtime disappears at a rate of knots. What the hell is happening. If I have airtime available why can I not use it????? What if it's an emergency??? Can someone please explain what the hell is happening!!!!
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MTN South Africa's replyOfficial
13 Nov 2017, 13:27Dear Courtney,
At MTN, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
Kindly note we have refreshed your services on the network. Please reboot your device and test. Advise on the outcome.
Here is some information on how your package is structured.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply13 Nov 2017, 13:27
Official
Dear Courtney,
At MTN, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
Kindly note we have refreshed your services on the network. Please reboot your device and test. Advise on the outcome.
Here is some information on how your package is structured.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,