WHAT SHOCKING SERVICE TO THE EXTREME

<p>Trying to help out my mother who can't send sms's but receive them. The service has been confirmed before she left. Then I had the joy of speaking to Innocent. I have never in my life spoken to a more rude, uneducated person in my life. I clearly stated at the beginning of my call that I am in South Africa and she is in Slovakia. But still the penny did not drop - and he asked me to hand the phone to her. What part of different countries was unclear to Innocent. Then to top it off he shouted at me, threatened to put the phone down and promptly did so. Is this the service my family pays for? ***********, rude, full of attitude call centre staff? Just because you are mighty MTN this is acceptable? I DO NOT APPRECIATE THE ATTITUDE. I DO NOT APPRECIATE THE INCOMPETENCE. I get much better and friendlier service from Telkom....HOW IS THAT POSSIBLE. So here is my list of demands: A full apology from Innocent (a misnomer if there ever was one), I demand that my mother's request be honoured. Failure to do so will result in a formal complaint with ICASA, the National Consumer's Act. GET IT RIGHT. NOW. We pay a fortune for a service - you, MTN, are not the be all and end all. Full apology. The service my mother activated actually functioning. At least some training in geography. If I ever get shouted at again by your staff, I will get legal opinion. Time you get of your high horse and actually deliver the service, instead of spamming me with useless information and not helping. MTN is especially good in this department. I expect a reply ASAP. This means not tomorrow. Today. </p>