HZ
Hein Z
1 reviews | Active since Mar 2009
01 Sept 2015, 16:32
What service?
I guess I have been taken for a sucker. Having had a contract with this \service provider""; but only me paying ad nauseum. To have one conversation one needs to make at least eight calls between the two parties. That is then not a long conversation; but merely a quick report of about five sentences.<br> <br> Thanks MTN; you will no longer abuse my money for your fat-cat salaries;I will get the service I pay for from a real provider."""
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Replies (1)
MTN South Africa's replyOfficial
16 Sept 2015, 12:31Hello zentie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation for me to investigate the matter further I would like you to send me the coverage form your completed and the acknowledgement ref number to the email address I smsed you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation for me to investigate the matter further I would like you to send me the coverage form your completed and the acknowledgement ref number to the email address I smsed you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
MTN South Africa's reply16 Sept 2015, 12:31
Official
Hello zentie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation for me to investigate the matter further I would like you to send me the coverage form your completed and the acknowledgement ref number to the email address I smsed you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation for me to investigate the matter further I would like you to send me the coverage form your completed and the acknowledgement ref number to the email address I smsed you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***