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stephanie W

1 reviews | Active since Dec 2009

12 Mar 2015, 07:01

What sales person works without a phone- ME!

Seriously wanted to move from Telkom to MTN, so did it. <br> Sunday app**** and went home to get approved. <br> Got SMS as I got home and went back to get phone and activate. <br> Waited 2.5 hours in store for activation to take place. \Still no phone in hand"<br> Decide to go home and wait for sms saying activation taken place. <br> Monday night at 10 I get activation SMS \"" still no phone in hand\""<br> Get phone Tuesday afternoon. <br> Wait for activation to take place.... \""phone in hand but no network\""<br> Wednesday morning (8:27) call to hear why I am rica barred- Someone didnt do their work.<br> Get told to wait between 2-24 hours. Its 23 hours at time of typing this. <br> <br> I am a sales person who relies on always being contactable via my cell... I cant even send SMS's at this stage... <br> <br> Have not been able to get a call in 3 days now... I was complaining about not being able to upgrade at Telkom Mobile but seems I have now moved to a network that doesnt even let me do the basics with a cellphone like CALL & SMS. <br> <br> Please help me ASAP"

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Mar 2015, 11:14
Official
Hello swalters,

We are truly sorry for the inconvenience caused and for the breakdown in service.

We have just tried calling you and left a detailed voice message. We've contacted Mr Janse Van Rensburg and he confirmed that the number was activated after it was finally registered for RICA.

We can also confirm that you do currently have 578MB's of data available, 2hrs worth of talk time available and 182 SMS available.

Once again we do apologize for the breakdown in service.

Regards
Tim
MTN Complaints Management Team: REQ:***