WHAT OTHER EXCUSE WILL MTN HAVE NEXT TIME

Item: MTN South Africa
Rating: 1
Author: Ronel S

How on earth can Willie then give a customer assurance of a refund if it was not approved by legal. This is not acceptable. I have also referred this matter back to the Protection Consumer Board for review and they was also advised by Willie that the refund is due and payable to the customer, in which event the matter was closed by the Consumer Protection Board. This morning Ms Nonyane asked me about the REFUND! PUBLIC BE AWARE, SEE RESPONSE FROM MTN Official private business reply

Thank you for your post.

We sincere apologized for any inconvenience incurred

Kindly be advised that the account was handed over to legal long time, before Willie has assisted with the credit that he placed on the account. Legal have the authority to make the decisions after the account has been reconciled if there is any refund due to you..

We are waiting on feedback.

Kind Regards,

Alice van der Merwe

Helpful (0)

Replies (2)

Ronel S's updateReviewer Update

14 Dec 2017, 07:51

Willie did not advise me that there is no refund. Actually the last time he spoke to my mother, Ronel Steenkamp at her work, your transcriptions can be listened to, he promised my mother that he will make sure that we did get the refund back. He also promised data and petrol money. He actually said he will phone to schedule an appointment with me and my mother to finalise this matter once and for all. My mother telephone number is (012) ********** extension 22. He also phoned my mother on her cellphone ********** 261. Now he is hiding from his promises.

Ronel S's update14 Dec 2017, 07:51

Reviewer Update

Ronel S's updateReviewer Update

14 Dec 2017, 07:52

Alice van der Merwe why do you not take the responsibility of phoning me or my mother. Why just sending e-mails. My number is ********** and my mother who knows about the matter is ********** .

Ronel S's update14 Dec 2017, 07:52

Reviewer Update

Alice van der Merwe why do you not take the responsibility of phoning me or my mother. Why just sending e-mails. My number is ********** and my mother who knows about the matter is ********** .