FH
Frances H
1 reviews | Active since Mar 2015
08 Mar 2015, 14:47
What now?
I have been a very happy Nashua Mobile client until they closed and handed me to MTN. At MTN I cannot phone to make arrangements for my account but was informed to go to a MTN store. I managed to get there today (do not have a car) and was told I had to go to an MTN owned store. They are Brooklyn, Menlyn and Centurion. On my argument that I could not get there the young man told me to call customer care. There I only found recorded reaction! None of the choices relevant! Now.... they can quickly threaten you with legal action but how do you make an arrangement if you cannot speak to someone?
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 13:00Hello banglejazz,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly call 808 which is free call from any MTN contract number or *** which is a chargeable call from a Non MTN number and select option to speak to a call centre agent who will assist you with making a payment arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly call 808 which is free call from any MTN contract number or *** which is a chargeable call from a Non MTN number and select option to speak to a call centre agent who will assist you with making a payment arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2015, 13:00
Official
Hello banglejazz,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly call 808 which is free call from any MTN contract number or *** which is a chargeable call from a Non MTN number and select option to speak to a call centre agent who will assist you with making a payment arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly call 808 which is free call from any MTN contract number or *** which is a chargeable call from a Non MTN number and select option to speak to a call centre agent who will assist you with making a payment arrangement.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,