what must one do to get the service

i have emailed and still received no feedback, can some one please contact me, i need to get feedback regarding my contract please, iam expecting to be contacted before COB today if not i will post on all your social platforms until someone decide to listen to me.<br> <br> Dear Valued Customer<br> <br> Thank you for submitting your query through this medium of correspondence.<br> <br> Please note that this is an automated response. If not already done, kindly provide us with your ID number, cell number and/or MTN account number to ensure a speedy resolution. .<br> <br> Your reference number for this query is *** . Please keep the reference number so we can assist with tracking your query. We will respond to your query within 24-48 hours (working days).<br> <br> Kind Regards,<br> MTNSP Legal Action Department<br> MTN Service Provider