1 reviews | Active since Mar 2014
WHAT MUST I DO TO RECEIVE MY DATA!!!
i was a nashua mobile client. Then MTN bought over all of their contracts.<br> since that happened i have been over charged, wrong product has been loaded onto my account and i can't seem to get my data that i am paying for. I have been requesting this to be rectified for 4 plus months. but yet every end of the month i receive my airtime but not my data. numerous mails have been sent, time spent in store and phone calls that gets no answers. This is frustrating as my airtime now gets depleted in a flash as i am paying for out of bundle rate on data. Tell me what i must do, to get my own back... cos one email that was received from mtn was from EILEEN VAN WYK quotes \The account iss up to date< what is the problem"so this means i have to be in arrears before i will get assistance. Ridiculous.... but yet i get phoned to tell me i am due for upgrade. i dont want to change service provider but it seems i might have to as no one knows whats going on...."""
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***