What must I do to get help!!!!

Not surprised by the inefficiency to resolve a simple change however I thought going into a branch to get assistance will be easier instead of using a call center or doing it online however a month later and still no resolution.

I went into the Mall of Africa branch on 20 Feb 2021 to do a number swap. I was told it will take 2 days and a month later, number swap is not done although according to MTN systems a new has been allocated to me (when dialled it states that the number is not on the MTN network). The monthly date for minutes is around the 19th of each month but still no minutes received for this month. The call center cannot help me cos they do not have access to check on number swaps and since the 12 March, the consultant that assisted me does not answer my calls or respond to my texts.

I really should not be surprised as over the years, MTN level of service has gotten from bad to worse and here I thought doing my request face to face, would make this process a little smoother and less admin intensive from my side but I need to do the follow ups and call every 3rd day and now my calls are even being ignored.

Can someone please contact me to resolve this query, PLEASE