What MTN taught me in 2020........ NEVER TRUST ANYONE

For the best part of 26 years I have been a very loyal customer to the MTN family. I have never in these many years experienced any major difficulties. HOWEVER in the month of October 2020 there was a misunderstanding between myself, my bank and MTN. For this I know they have to take their actions. THE FACT THAT I WAS NEVER INFORMED ABOUT THIS ACTION, THE SUSPENTION OF MY SERVICES, left me in a very difficult position. One of my parents became ill when the cancer flared up again. As per covid 19 regulations I was not allowed inside the hospital. And only when I had to make a VERY DIFFICULT call to family I was left in the dark by this faithful customer caring company MTN IN GAUTENG. After having 2 days of cutomer care complaints and very long discussions with even the supervisor of this spesific callcentre I HAVE TILL THIS DAY NOT RECEIVED FEEDBACK NOR MY SUSPENTION UNSUSPENDED. The funny thing is that as per THEIR socalled arrangement system that I made ( which by the way is no help so dont even bother) to this day 25 November 2020 I have not received any feedback. Yet the same afternoon I was called by the sales team who called me a very valued customer, told me they have no outstanding fees on their side on the system they offered me this BLACK FRIDAY deal that they insisted I should not miss out on as I am due for an upgrade..... COULD SOMEONE PLEASE EXPLAIN THAT TO ME AS I HAVE NO WORDS, and as a woman we are know to never be 'at a loss of words'....... I am not even mad anymore, but will not continue my loyal service to this cellphone service provider.