1 reviews | Active since May 2015
What Mtn Service?
I have never had a service problem until now. Despite numerous queries on my account (both in shop and call service center) an unaccounted payment was still deducted from my account. <br> <br> After receiving a sms from Mtn that the amount of R1360 will be deducted from my account I have visited Mtn Flamwood in Klerksdorp as well as the Mtn shop inside the Checkers center because according to my calculations my account was R500 in credit. On both occasions they assured me that my account was in credit for R500. On the 7th of May 2015 the amount of R1360 was taken from my FNB account any case. After several times calling 808 a service agent assured me she will send me an E-mail of my outstanding account. Which I am yet to receive (24 hours later)<br> <br> The service is abominable and because of their insufficient service my bank will not be able to reverse the payment.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the payment of R500 was received after the mag tapes had already been sent to your bank on the 1st of May 2015. The balance due on the your account is R871.39 and your current balance is R593.00.
I have requested for the invoice dated the 2015-03-11 and 2015-04-11 to be resent via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the payment of R500 was received after the mag tapes had already been sent to your bank on the 1st of May 2015. The balance due on the your account is R871.39 and your current balance is R593.00.
I have requested for the invoice dated the 2015-03-11 and 2015-04-11 to be resent via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,