MR
Melanie R
1 reviews | Active since Dec 2010
29 Jun 2015, 08:27
What is wrong with your Call Centre???
I app**** for an upgrade on 23rd of June 2015. I have still not received my handset and my package has been converted to the new package. My service has been discontinued since Friday the 26th! Been trying to get hold of your call centre FRIDAY, SATURDAY, SUNDAY AND NOW! Can somebody please get back to me urgently. I am extremely disappointed in your pathetic service after being a customer for so many years.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 15:41Hello melraaff,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 15:41
Official
Hello melraaff,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,