DR
Desiree R
1 reviews | Active since Oct 2015
11 Nov 2015, 08:30
What is wrong with MTN
Hi, as at today 11/11/2015 I have not received my credit and there is no way it is R6.33 as a full premium of R228.99 was taken for September and the contract expired on the 18/9/2015
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MTN South Africa's replyOfficial
11 Nov 2015, 16:19Hello dizzy12,
We are truly sorry for the inconvenience caused.
We can confirm that there is no credit due. The contract was cancelled on the 18th of September 2015. The amount of R228.00 that was debited from your account was for your invoice dated the 13th of September 2015. This was for subscription from the 14th of August 2015 up until the 13th of September 2015.
The last invoice generated was for the amount of R6.33 for subscription usage from the 14th of September 2015 to the 18th of September 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that there is no credit due. The contract was cancelled on the 18th of September 2015. The amount of R228.00 that was debited from your account was for your invoice dated the 13th of September 2015. This was for subscription from the 14th of August 2015 up until the 13th of September 2015.
The last invoice generated was for the amount of R6.33 for subscription usage from the 14th of September 2015 to the 18th of September 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Nov 2015, 16:19
Official
Hello dizzy12,
We are truly sorry for the inconvenience caused.
We can confirm that there is no credit due. The contract was cancelled on the 18th of September 2015. The amount of R228.00 that was debited from your account was for your invoice dated the 13th of September 2015. This was for subscription from the 14th of August 2015 up until the 13th of September 2015.
The last invoice generated was for the amount of R6.33 for subscription usage from the 14th of September 2015 to the 18th of September 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that there is no credit due. The contract was cancelled on the 18th of September 2015. The amount of R228.00 that was debited from your account was for your invoice dated the 13th of September 2015. This was for subscription from the 14th of August 2015 up until the 13th of September 2015.
The last invoice generated was for the amount of R6.33 for subscription usage from the 14th of September 2015 to the 18th of September 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,