VO
Veronica O
1 reviews | Active since Nov 2015
30 Nov 2015, 10:13
WHAT IS WRONG WITH MTN???
I RECEIVED A BILL OF 5892.00 FROM MTN AND THERE IS NO RESPONSE FROM THEM EVEN AFTER I LOCKED A COMPLAIN. WE ARE 5 PEOPLE NOW IN OUR COMPANY THAT HAVE THE SAME PROBLEM. WHAT CAN WE DO?
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Replies (1)
MTN South Africa's replyOfficial
01 Dec 2015, 14:41Hello veronober,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the amount of R 5892.74 is the outstanding balance for 2 months which includes last month's debit order for R2480.52 that was unsuccessful. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the amount of R 5892.74 is the outstanding balance for 2 months which includes last month's debit order for R2480.52 that was unsuccessful. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 14:41
Official
Hello veronober,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the amount of R 5892.74 is the outstanding balance for 2 months which includes last month's debit order for R2480.52 that was unsuccessful. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the amount of R 5892.74 is the outstanding balance for 2 months which includes last month's debit order for R2480.52 that was unsuccessful. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,