what is this?

Title: MTN Service is an Absolute Disaster – Avoid at All Costs I’ve had the worst experience with MTN, and I’m beyond fed up. Signed up for an internet package that was supposed to be reliable – instead, it was slow, with constant network coverage issues. I had to call their useless customer service multiple times just to reset or fix it. Before moving to a new location, I informed MTN, and their website plus a sales agent confirmed coverage at my new spot. Great, right? Nope. Installed my 5G router, and after one day, the network completely collapsed – a week after I’d paid for the month. So, for almost all of March, I had little to no internet. Customer service? A joke. I called their coverage team, who removed some “location barring” and promised it was fixed. Two hours later, internet’s off again. This happened FIVE TIMES. Eventually, they told me to return the router to a store because there’s “no coverage” – despite their own claims. Took it to MTN stores (Kenilworth Centre and Promenade in Mitchells Plain), and the staff there have the worst attitudes I’ve ever seen. Rude, unhelpful, and acting like I’m the problem. They refused to take the device back, saying there’s a cancellation in progress I didn’t even know about – apparently, cancellations can only happen in-store, but no one told me! Reached out on Twitter, and MTN said DSV would collect the router. Took it home, plugged it in, and – surprise – it worked for 2 hours. Called again, and customer service plus coverage team told me DSV doesn’t collect, I have to deliver it myself. What a mess. An agent then said I could swap it for a 4G router that “works in my area,” only for the store manager to call back and say that won’t work either. Took it to the store again, but they wouldn’t accept it without an invoice – something MTN never told me I needed. After scrambling for some proof, an irritated agent named Garth reluctantly helped me return it. Asked for a refund via Twitter, sent proof of payment as requested, and they confirmed they got it. Today, I followed up (it’s been 5 days), and the agent says my account’s cancelled with a credit, but NO REFUND has been requested or logged. What the hell, MTN? What is this nonsense? I’m done with their lies, terrible service, and rude staff. Avoid them unless you enjoy stress and wasting money.