PR
Pieter R
1 reviews | Active since Sept 2015
21 Mar 2016, 20:39
What is the use of buying a data bundle?
Good Day <br> <br> At 19:21 on 21/03/2016 I had the following airtime on my phone: R27,70 all inclusive and R90,00 non-expiry. I also bought a 100 MB rush hour data bundle at that same time (costing me R10,00 and so I had R90,00 remaining). <br> <br> I browsed the internet (not using my phone for any calls) from 19:21 to 20:15 when I checked my airtime status once more. It showed that I still had 46,27 MB remaining on my data bundle, but I was left with only R75,42 Non-expiry airtime. This does not make sense to me: How can MTN take airtime for internet usage while I still have an active data bundle? Can someone explain this to me, because it seems like MTN is *****ing from their customers. <br>
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Replies (1)MTN South Africa's replyOfficial
23 Mar 2016, 16:11Hello pieter1990,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime was charged due to multiple internet sessions that were running on your handset. Please note that you had a running session that was initiated at 18:24:26 before the rush hour bundle was loaded and that session charged on the airtime.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime was charged due to multiple internet sessions that were running on your handset. Please note that you had a running session that was initiated at 18:24:26 before the rush hour bundle was loaded and that session charged on the airtime.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply23 Mar 2016, 16:11
Official
Hello pieter1990,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime was charged due to multiple internet sessions that were running on your handset. Please note that you had a running session that was initiated at 18:24:26 before the rush hour bundle was loaded and that session charged on the airtime.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime was charged due to multiple internet sessions that were running on your handset. Please note that you had a running session that was initiated at 18:24:26 before the rush hour bundle was loaded and that session charged on the airtime.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
