1 reviews | Active since Dec 2016
What is my actual subscription cost?
<p>Dear MTN,</p> <p> </p> <p>Please assist, I have called the customer care, I have been through to a MTN branch and I have listened to the IVR systems, all different answers.</p> <p> </p> <p>What will my contract costs be per month excluding any out of bundle calls or data?</p> <p> </p> <p>I took out 3 MTN Talk S contracts, 2 was new and 1 was an upgrade the contract cost should be R149 P/M</p> <p> </p> <p>When contacting the call center I am getting a balance due which is R249? </p> <p> </p> <p>I should be paying R149*3 sim only contracts not R249 for 3 contracts.</p> <p> </p> <p>Please assist with clarifying this.</p> <p>I also took out the black friday special, I have not recieved my Promo data or Minutes for two of my cell numbers.</p> <p> </p> <p>Thanks</p> <p>Seren</p> <p> </p> <p> </p> <p> </p> <p> </p>
Good afternoon Serendon
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Serendon
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***