What is going on with MTN accounts?
Wow! They're SO bad! Accounts never sent on time! Never sure what amount will get debited so budgeting for it is a mess! <br> None of the apps you download to manage the billing works! Trying to reset a password etc is like whistling into a tornado and hoping you hear a squeak! Absolutely pathetic!!! <br> Phoning into to get your balance doesn't help because you still get the wrong amounts! <br> And apparently being on a corporate account means even less to MTN. <br> Terrible, terrible customer service...if they can even spell \customer"! """
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MTN South Africa's replyOfficial
20 Nov 2015, 12:02Hello fedupandangry,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We will suggest that you make use of our online account management system called MTN Active. You will be able to enjoy certain benefits and do the below using the system:
Benefits:
Convenience of personally managing your accounts and value-added services
Accessible 24/7 which saves you time!
You can also:
Add and remove value-added services
View bundle balances
Update your details
Manage your phone book
View your PUK number
Please copy the link below into your web browser and follow the prompts to register:
https://mycontract.mtn.co.za/landing/landing.htm;jsessionid=qWsWWTvG502p79dRzVfxh7YBJTkYP2pWNJkdTP7nLbxvlsP1kFDh!-***
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We will suggest that you make use of our online account management system called MTN Active. You will be able to enjoy certain benefits and do the below using the system:
Benefits:
Convenience of personally managing your accounts and value-added services
Accessible 24/7 which saves you time!
You can also:
Add and remove value-added services
View bundle balances
Update your details
Manage your phone book
View your PUK number
Please copy the link below into your web browser and follow the prompts to register:
https://mycontract.mtn.co.za/landing/landing.htm;jsessionid=qWsWWTvG502p79dRzVfxh7YBJTkYP2pWNJkdTP7nLbxvlsP1kFDh!-***
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply20 Nov 2015, 12:02
Official
Hello fedupandangry,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We will suggest that you make use of our online account management system called MTN Active. You will be able to enjoy certain benefits and do the below using the system:
Benefits:
Convenience of personally managing your accounts and value-added services
Accessible 24/7 which saves you time!
You can also:
Add and remove value-added services
View bundle balances
Update your details
Manage your phone book
View your PUK number
Please copy the link below into your web browser and follow the prompts to register:
https://mycontract.mtn.co.za/landing/landing.htm;jsessionid=qWsWWTvG502p79dRzVfxh7YBJTkYP2pWNJkdTP7nLbxvlsP1kFDh!-***
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We will suggest that you make use of our online account management system called MTN Active. You will be able to enjoy certain benefits and do the below using the system:
Benefits:
Convenience of personally managing your accounts and value-added services
Accessible 24/7 which saves you time!
You can also:
Add and remove value-added services
View bundle balances
Update your details
Manage your phone book
View your PUK number
Please copy the link below into your web browser and follow the prompts to register:
https://mycontract.mtn.co.za/landing/landing.htm;jsessionid=qWsWWTvG502p79dRzVfxh7YBJTkYP2pWNJkdTP7nLbxvlsP1kFDh!-***
Regards
Tim
MTN Complaints Management Team: REQ:***